ALL WC POLICIES ARE REQUIRED TO COMPLETE A FINAL AUDIT AFTER EXPIRATION OR CANCELLATION TO DETERMINE ACTUAL PREMIUM ON THE POLICY

Your client will either be contacted by the auditor or will be sent a mail audit. The type of audit required,physical or mail,is determined by the carrier. The auditor will schedule directly with the insured and will confirm appointment 24-48 hours prior. The auditor will not meet at the scheduled time if the appointment has not been confirmed. Mail audits should be returned to the carrier per the instructions on the audit.

Please check with your client to determine if and when they have complied with the audit prior to requesting an update on the audit status from the carrier.

Any calculated additional premium will be direct billed to the insured. Have the insured contact the carrier directly if a payment plan is necessary. Any calculated return premium on the policy will be returned to the finance company on file or to the insured.

Failure to comply with an audit request will result in the cancellation of the current policy and could result in an estimated audit being processed which will include substantial fees.

If a Notice of Cancellation has been issued due to audit non-compliance, the audit has already been returned to the carrier by the auditor as non-compliant. If your client wishes to comply after the NOC has been generated, please have them contact the carrier directly.

If your client is disputing the audit findings, please have them provide a detailed description of the disputed items on company letterhead (if possible) and supporting documentation and forward directly to the carrier. Please note that audit balances are still due during the dispute process.

Please have YOUR CLIENT contact the carrier directly with any audit questions or concerns.

Most FastComp polices are Direct Bill. The carrier will invoice the insured based on the payment plan that was selected at time of binding.

If an invoice needs to be forwarded to the insured,your agency will receive a notification from FastComp.

FastComp does NOT accept/process payments after the initial bind.

Select the MAKE A PAYMENT option on the agent dashboard for carrier specific payment contacts and options.

Most policies will automatically renew. Our carriers issue renewals, on average, 30 days prior to the effective date. Invoices are sent directly to the insured by the carrier. If a carrier does not mail directly, the agent will receive instructions to forward the renewal documents to the client.

Payment is due by the effective date of the policy, otherwise it will be subject to cancellation. If the insured does not make a timely payment, it will cancel. If they wish to cancel flat, please send an LPR.

For policies, which do not automatically renew, the agent will receive a Fastcomp Quote. Bind instructions can be found on Page 2 of the renewal proposal. Please note, each carrier has different requirements.

To accept a renewal quote and request binding, go to the RENEWAL QUOTE tab on the agent dashboard and locate the renewal for your insured. Open the renewal by clicking VIEW ACCOUNT and select Accept Quote for the insured. You will be prompted to upload your bind documents.

Commissions vary by policy and company. Agents often receive 4% to 10% of the policy premium as commission. The average is 8%. At any point in the underwriting process your underwriter can provide your commission percentage. If all required agency paperwork has been returned to Fastcomp,you will receive your first check about 90 days after the effective date of your first paid bind.

The required paperwork (sent to you when your agency is approved) is:

• Fastcomp Agency Agreement, must be completed and signed
• Fax Permission Form, completed and signed
• Copy of your E&O Declaration Page
• Copy of your Agency License
• Copy of your Producer License

Email to fastcomp@fastcomp.com. Keep in mind that we must receive the above forms before commissions are paid.

Optional paperwork includes:

Pre-Authorized Deposit Service Authorization Agreement

Commission base:

Commissions are paid on collected premium. Fastcomp does not pay commissions on Taxes, Fees or Assessments. If your client is utilizing a payment plan, you will receive multiple commission checks from us. For policies subject to audit, any commission adjustment is issued about 90 days after the carrier issues a refund or the insured pays their audit invoice.

Payment schedule:

We pay commissions once a month. To make sure you get your commission payments, please notify us of any change in address by emailing us at fastcomp@fastcomp.com. In some instances,new registration documents will be requested. Checks are mailed around the last week of each month. We only issue checks for amounts greater than $25 except for December when we release all held funds.

Direct deposit:

For direct deposit of your commission payments, please complete and return the Pre-Authorized Deposit Service Authorization Agreement to fastcomp@fastcomp.com.

Cancellation Notices are generated by the carrier. They are mailed to the insured given the appropriate number of days for mail time (as determined by the state). As a courtesy, when our office receives a copy of the notice, we will email a copy to the retail agent with reason for cancellation. These emails and attachments can be viewed online.

Failure to pay the premium by 12:01 AM date of cancellation will cause the policy to be cancelled. Reinstatement is at the discretion of the carrier and requirements vary by carrier. Please upload your request to reinstate on the website and instructions will be provided. Policies are not eligible for reinstatement if cancelled more than 30 days.

Non-renewal Notices are mailed directly to the insured from the carrier. On receipt from the carrier, Fastcomp will forward this information to the retail agent along with notification of whether we are underwriting to remarket with another carrier. Documentation supporting the non-renewal if no other markets are available will be attached. The email and attachments can be viewed online. If a remarket is available,the retail agent will be sent the new quote.

After we have issued a binder or confirmation of coverage, retail agents have the authority to issue ACORD Certificates of Insurance (COI) for the given insured. The ACORD COI wording may not be modified without prior written approval by Fastcomp. Any modification to the standard wording or statutory references is considered outside your authority. The COI may not be used as an endorsement or change request.

Discretion is to be used when providing COI’s, and if for any reason there is a question as to whether a COI is appropriate, please contact us. Best practices dictate that policy status be CONFIRMED prior to issuing a COI.

Copies of Certificates do not need to be sent to Fastcomp unless requested.

CONTACT THE CARRIER IMMEDIATELY;ONLY THE ADMINISTRATION OF EMERGENCY CARE SHOULD COME FIRST.

Both the employer (or a designated representative) should jointly make the First Report of Claim if possible.

Required information to report a claim:

• Employer’s tax identification number
• Employer’s policy number
• Date and time of the incident
• Description of the incident
• Employee’s social security number, date of birth, date of hire and contact information

REMEMBER THAT THE MORE INFPORMATION YOU PROVIDE,THE FASTER YOUR INSURED’S CLAIM WILLBE PROCESSED.

AIC
New Claims: 1-866-984-3318
Claims in Process: 866-984-3316

AIG
1-800-673-2465 option 1
https://www-249.aig.com/prweb/OCUSWeb/85QurIlrgDGeS5qFDDk4xYqJkSH5frbx*/!STANDARD?

Frank Winston Crum
New Claims: 1-888-552-6654
Claims in Process: 727-799-1229 option 3
https://www-249.aig.com/prweb/OCUSWeb/85QurIlrgDGeS5qFDDk4xYqJkSH5frbx*/!STANDARD?

Employers (EPIC)
1-888-682-6671
https://www.employers.com/sup/ClaimKit.aspx

GIC Hotline
1-866-479-1554
http://www.patriotunderwriters.com/report-aclaim/?__ hstc=236054814.24857583a6f275a5964cbeb01b0838d5.1490211345208.1492024997035.149 3130699264.3& __hssc=236054814.1.1493130699264& __hsfp=901146607

NorGuard
New Claims: 1-888-639-2567
Claims in Process: 1-888-639-2567
http://www.guard.com/docs/ClaimReport.pdf

RTW (American Compensation, Bloomington, Plaza)
1-800-766-1853
https://www.stateauto.com/FileAClaim/?ClaimCategory=WorkersComp

Policy change requests MUST be submitted via the fastcomp.com website agent dashboard. Be sure to include the following information:

Waiver of Subrogation

• Name and address of company requesting
• Confirmation of the state the work will be performed in

Address changes

• Confirm if the requested change is for location, mailing or both
• Provide effective date of change

EL Limits

• Provide new limits requested

Payroll changes

• Effective date of change (hire,release date of employee generating the payroll change)
• Class code of the payroll change
• Reason for change (hired or released an employee, expected increase in business, continuation of increased/decreased payroll per the previous audit, etc)

Adding an additional state to the policy

• Effective date of change
• Confirm if adding additional payroll or “if any”
• Reason for addition (bidding a new job, close to bordering state and want the option, etc)

Name/entity/ownership changes

• If just correcting a spelling error or adding a DBA, please upload your request
• Any other changes required a completed ERM 14

Cancellation request

• COMPLETE Loss Policy Release (Acord 35) with FastComp as the producer, all required signatures,and reason for cancellation
• Replacement declarations page for mid term cancel requests

ADDITIONAL PREMIUM if any,WILL BE DIRECT BILLED TO THE INSURED. Any RETURN PREMIUM will be credited to the account.

Loss run requests must be submitted via the fastcomp.com website agent dashboard. You may submit the request under any policy year. All terms will be sent — no need to list.

Note that some carriers only update loss runs once per month.

Request may take up to 10 business days to complete.

Agent of Record changes can only be made at renewal. Please send a completed AOR Change Request form to fastcomp@fastcomp.com agent needs to be notified.

If rescinding AOR is not received from the incumbent agent by the date requested, the renewal can transfer to the new agency.

A submission will need to be uploaded in the FastComp system. Please use the comment section to alert our UWteam that the policy just needs to be transferred.

Bind instructions can be found on Page 2 of the proposal. Please note, each carrier has different requirements.

To accept a quote and request binding, go to the NEW BUSINESS QUOTE tab on the agent dashboard and locate your insured. Open by clicking VIEW ACCOUNT and select Accept Quote for the insured. You will be prompted to upload your bind documents.

Bind requests must be made prior to 4:45 pm EST. All required documents must be uploaded at time of bind request.

PLEASE CHECK THAT ALL BIND DOCUMENTS ARE COMPLETE, CORRECT, AND UPLOADED.

The bind documentation requested is required by the carrier. If any required items are missing, incorrectly filled out or illegible the bind will not proceed. Bind date will be the date ALL REQUIRED AND CORRECT DOCUMENTS ARE UPLOADED. Most of the carriers do not back date effective dates.